Travel Consultant Apprenticeship (Level 3)

The travel apprenticeship takes 15 months (including preparation for end-point assessment).

Travel apprenticeships formed of nine carefully planned and sequenced 6-week modules that help apprentices learn and apply the knowledge, skills and behaviours required for each of the core occupational duties undertaken by travel consultants. 

• Module 1: personal development, geography 
• Module 2: the customer, products and services, sales 
• Module 3: the business, external factors, sustainability 
• Module 4: travel options, transport & accommodation 
• Module 5: legal & compliance, equality & diversity
• Module 6: interpersonal skills, communication, influencing skills 
• Module 7: customer experience, feedback, team and personal performance 
• Module 8: dealing with conflict and challenge, travel information 
• Module 9: industry technology, industry practice 

• Knowledge test. A 60-question multiple choice test, with both knowledge recall and scenario-based questions, covering knowledge and analytical and technical skills in key elements of the standard such as geography (55% weighting). 
• Professional discussion. A 1- to 2-hour structured meeting led by the independent end assessor, involving the apprentice and employer (e.g. line manager). The meeting will reference the apprentice’s “My Journey” log and will focus on how they have performed during the apprenticeship and their overall achievement of the knowledge, skills and behaviours in the standard (45% weighting). 

All travel apprenticeships embed the functional use of maths and English as well as personal development topics in areas such as equality and diversity and British Values. Apprentices unable to evidence maths and English at GCSE level 4 or above may need to take functional skills exams as part of the apprenticeship. Additional training is provided if necessary. 

People of all ages and educational backgrounds can undertake travel apprenticeships, but there are some restrictions, the most important of which are: 

• The employer and the training provider must ascertain that the apprenticeship will allow the individual to gain substantive new skills. The training therefore needs to be materially different from any prior qualification or previous apprenticeship. 
• The apprenticeship must align with the skills needs of the apprentice’s role. 
• The apprentice must be employed, usually for 30+ hours a week, and work more than 50% of their time in England. 
• All apprenticeships must take at least 12 months with apprentices spending a minimum of 6 hours per week in off-the-job training. All Damar apprenticeships plan for more than the legal minimum. There is more on how we maximise the benefits of off-the-job training here: https://damartraining.com/news/2023/so-what-is-off-the-job-training/.

If your annual UK wage bill is over £3 million, the cost of training can be funded via the Apprenticeship Levy. We can help you navigate your Apprenticeship Service account to access this funding. 

If your annual UK wage bill is below £3 million, the government covers 95-100% of the training costs.

For apprentices aged up to 21, the apprenticeship is fully government-funded*. For apprentices aged 22 and over, the apprenticeship is 95% government-funded*. These new funding rules are applicable to apprentices starting from 1 April 2024.

*Please note: Some apprenticeships have accreditation costs which are not eligible for government funding

Travel apprenticeships are a springboard for progression to more senior roles in the travel industry or positions outside travel that require high level customer service skills. Damar travel consultant apprentices have progressed to other apprenticeships, most commonly team leader or supervisor. 

We have regular start dates throughout the year for our apprenticeships. Please get in touch for more information.