Jackson O’Hara – Customer Service Apprentice

“The apprenticeship has helped me by boosting my confidence”


Jackson is a Receptionist/Administrator in a GP surgery.

How has the apprenticeship impacted you?

The apprenticeship has helped me by boosting my confidence a lot compared to when I first began working.

How will it continue to impact you?

The apprenticeship training will continue to impact me as I now have a distinction in the Level 2 Customer Service Practitioner qualification, which is a really good qualification to have because customer service is a required skill for the majority of jobs.

How has the apprenticeship impacted your organisation?

It has allowed me to learn new skills within my job role which helps the practice to be more efficient.

How did Damar’s approach to training maximise the benefits for you and your organisation?

Damar’s approach to training was really good as I had meeting at least every couple of weeks with my coach which really helped me stay up to date with my work and get answers to any questions I was not sure about. It also helped me learn organisation skills as I still had enough time to balance my apprenticeship work and my reception work very easily.

Why did you decide to do an apprenticeship?

I decided to do an apprenticeship as when I left school I wanted to get a job as soon as I possibly could. Getting an apprenticeship really helped with this as I managed to get a job I love and stay in education at the same time. This allowed me to actively practice everything I was learning.

What do you do in your role?

In my day to day role I do things such as booking/cancelling appointments, signposting patients to the services that will benefit them and also scanning hospital letters onto the records of each patient.

I enjoy my job as I know I am helping people get the help they need on a daily basis.

What are your future career plans?

While I am not completely sure of my future career plans, I am definitely open to moving onwards and upwards within my organisation.